ORDER PROCESS:
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PLEASE READ BEFORE YOU ORDER: *IMPORTANT! ALL SHIPPING OPTIONS APPEAR ON THE WEBSITE ARE OPTIONAL. YOU ARE NOT REQUIRED TO USE THEM AND YOU CAN USE ANY OF YOUR OWN LEGAL SHIPPING METHODS AVAILABLE TO YOU, INCLUDING THOSE OUTLINED IN CAP* SECTION BELOW.CLICK THIS LINK FOR ADDITIONAL IMPORTANT INFORMATION IF YOU SHIP INTERNATIONALLY WARNING: ALL ALCOHOLIC LIQUOR EXPOSED FOR SALE IS FOR PERSONAL CONSUMPTION ONLY AND NOT FOR RESALE IN ANY FORM EXCEPT AS PERMITTED BY LAW, OR FOR ANY OTHER PURPOSES. GOVERNMENT WARNING: (1) According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects. (2) Consumption of alcoholic beverages impairs your ability to drive a car or operate machinery, and may cause health problems.
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The automated service of TheLiquorBarn.com website will transmit your order to its Principals for review, acceptance and ultimate fulfillment. When your order is transmitted to Principal for acceptance, the unique order number will be assigned. Principal will review your order and if accepted, and all items are available, Principal will attempt to prepare your order for delivery in no less than 48 hours. If the items you ordered are not available, customer service department will contact you only after department receives information from Distributor on availability of the product. If you need to change your order for any reason, please contact customer service department as soon as possible. When you personally purchased any product in any Principal's store and would like your purchased merchandises being shipped or delivered with a courier, express company or common carrier, please contact manager on the premises for details.
DELIVERY POLICY:
DELIVERY WITH COURIER, EXPRESS COMPANY, PRIVATE, CONTRACT OR COMMON CARRIER
WE ARE NOT REQUIRED BY LAW AND OUR POLICY DOESN'T CLEARLY AND PROMINENTLY STATE THE SHIPMENT PERIOD, BELIEVING THAT ORDER CAN BE SHIPPED WITHIN 30 DAYS.
IF AN ORDER CAN'T BE SHIPPED WITHIN 30 DAYS, WE WILL NOTIFY THE CUSTOMER OF THE DELAY, PROVIDE A REVISED SHIPMENT DATE AND EXPLAIN HIS RIGHT TO CANCEL AND GET A FULL AND PROMPT REFUND.
FOR DEFINITE DELAYS OF UP TO 30 DAYS, WE MAY TREAT THE CUSTOMER'S SILENCE AS AGREEING TO THE DELAY. BUT FOR LONGER OR INDEFINITE DELAYS - AND SECOND AND SUBSEQUENT DELAYS - WE WILL ATTEMPT TO GET THE CUSTOMER'S WRITTEN, ELECTRONIC OR VERBAL CONSENT TO THE DELAY. IF THE CUSTOMER DOESN'T GIVE US HIS OKAY, WE WILL PROMPTLY REFUND ALL THE MONEY THE CUSTOMER PAID WITHOUT BEING ASKED BY THE CUSTOMER.
FINALLY, WE HAVE THE RIGHT TO CANCEL ORDERS THAT PRINCIPALS CAN'T FILL IN A TIMELY MANNER, BUT WE WILL PROMPTLY NOTIFY THE CUSTOMER OF OUR DECISION AND MAKE A PROMPT REFUND.
The automated service of TheLiquorBarn.com website will collect Delivery charges where applicable and where available. The Service is not able to arrange any delivery (shipping) services.
Please note: TheLiquorBarn.com Principals do not provide any delivery or shipping of any alcoholic liquor and only fulfill your order and prepare it for pick up or delivery. If order cannot be fulfilled for any reason, customer service department will attempt to contact you via e-mail or phone. Deliveries or shipments may be delayed or cancelled due to weather conditions, courier, express company or common carrier availability, etc. Available shipping options are displayed during ordering process. You are not required to use these shipping options and can arrange your own (see arrange your own shipping section below). Delivery time is the time from a courier, express company or common carrier picks-up the order from our premises and delivers to the recipient. In general, delivery time depends on recipient's remoteness and may take from one to five business days. NOTICE: DELIVERY TIME IS NOT A TIME BETWEEN YOU PLACED AN ORDER AND A TIME YOUR ORDER IS DELIVERED TO YOU.
All orders where billing address is different from shipping address, or in any other situation determined by fraud and illegal underage purchasing prevention department are subject to additional verification, no exceptions.
If a buyer selects offered on the website delivery (shipping) option, then he totally agrees not to place an order for shipping or delivery to any jurisdiction where transportation, possession, use, consumption, etc. is prohibited by applicable to that jurisdiction law or ordinance. When buyer selects this shipping option the tracking number will be e-mailed IMMEDIATELY after shipping label is created. Order status will be changed to "SHIPPED". This does not mean that a package is actually picked up by delivery company or shipped. ORDER IS ACTUALLY SHIPPED ONLY WHEN ACTUALLY PICKED UP BY DELIVERY COMPANY AND WHEN RECIPIENT IS ABLE TO TRACK A PACKAGE MOVING PROGRESS.
Order Tracking: You can access tracking information by logging into your account.
Delivery options: Orders will be delivered with a courier, express company or common carrier. Alcohol cannot be delivered to P.O. Box, APO/FPO addresses or any UPS/FedEx store or Postal Service, or any licensed to sell alcohol premises.
Delivery rates: The automated Service will calculate all delivery rates based on weight and dimensions of you order. Any unusual shape bottles, gift sets, 1.75L bottles and items with special packaging may not be available for delivery or may incur additional fees. All orders will be delivered only to a physical address where an individual at least 21 years old can sign for the package during regular business hours. Alcoholic liquors can be delivered to a place of business or residence. Some collectible, rare, allocated or discontinued items cannot be replaced if an accident should happen.
DISCLAIMER:
ALL ITEMS ARE IN NEW, FACTORY SEALED CONDITION AND EXACTLY AS THEY ARRIVE TO STORES FROM DISTRIBUTORS WAREHOUSES. ALL ITEMS ARE INSPECTED BEFORE THEY PACKED AND PREPARED FOR DELIVERY.
SERVICE ADMINISTRATORS, PRINCIPALS, THEIR EMPLOYEES OR AGENTS ARE NOT AND MAY NOT BE RESPONSIBLE FOR ANY DEFECTS IN BOTTLES, CORKS, CAPS, LABELS, ETC.
SERVICE ADMINISTRATORS, PRINCIPALS, THEIR EMPLOYEES OR AGENTS ASSUME NO LIABILITY FOR PACKAGE CONTENT DAMAGE DUE POOR WEATHER CONDITIONS, DURING TRANSPORTATION OR DELAYED DELIVERY. PLEASE BE AWARE OF SHIPPING CONDITIONS BEFORE YOU ORDER AND MAKE SURE AN ADULT IS AVAILABLE TO SIGN FOR THE PACKAGE. ALL DAMAGED BY CARRIER IN TRANSIT PACKAGES WILL BE EITHER RESHIPPED OR REFUNDED ONLY AFTER A DAMAGED PACKAGE IS RETURNED TO OUR PREMISES AND INSPECTION OF THE DAMAGE IS COMPLETED.
PRINCIPALS, THEIR EMPLOYEES OR AGENTS MAKE NO REPRESENTATION TO THE LEGAL RIGHTS OF ANYONE TO SHIP OR IMPORT ALCOHOLIC LIQUOR INTO ANY STATE OUTSIDE OF ILLINOIS.
THE BUYER IS SOLELY RESPONSIBLE FOR SHIPMENT OF HIS/HER ALCOHOLIC LIQUOR. BY PLACING AN ORDER AND SELECTING AVAILABLE ON THE WEBSITE DELIVERY (SHIPPING) OPTIONS, YOU AUTHORIZE US TO ACT ON YOUR BEHALF TO ENGAGE A COMMON CARRIER FOR DELIVERY OF YOUR ORDER TO YOU. THE BUYER AGREES AND UNDERSTANDS THAT ONCE PACKAGE LEAVES PRINCIPAL PREMISES, ALL CONCERNS AND ISSUES WITH TRANSPORTATION AND DELIVERY ARE HEREBY PASSED ON TO COMMON CARRIER. ANY AND ALL ISSUES WITH ITS SERVICE SHOULD BE DIRECTED TO THE COMMON CARRIER.
WARNING: It is sole your responsibility to inspect package upon delivery for any damage. If content in the package arrives damaged, please inform customer service immediately. Clear evidence of damage including all boxes, bottles, etc. will be required to initiate investigation. It is your responsibility to notify us about damage as soon, as possible.
Order:
You can place an order for shipping* (where available) at your sole own risk. Maximum accepted order may not exceed 20 wine gallons or 150 lbs. on any domestic shipment, whatever comes first.
You can always arrange your own delivery services (see CAP* option below) if available, or by your request we may try to arrange shipping on your behalf. In case we arrange shipping by your request and on your behalf, we shall reserve the right to reject or amend any order in our absolute discretion for any reason, including in the event of unavailability.
Payment:
Receipt of any Order is not effective until it is accepted and confirmed by email. An order may be cancelled by You for full refund any time before, but not after order status is changed to Shipped. The cancellation by You after order is shipped shall be subject to You indemnifying us in full against all loss, damages, charges and expenses incurred to us, as a result of the cancellation.
Your payment extends to payment of the Product and shipping in respect of the Product. We reserve the right, by giving notice to You at any time before delivery of the Products, to increase the total amount of the Order to reflect any increase in the cost due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation, currency regulation, alteration of duties, significant increase in the costs of transportation), any change in delivery dates, quantities or specifications for the Order which is requested by You, or any delay caused by any instructions of You or failure of You to give us adequate information or instructions. You will make payment of such amounts immediately on demand by us and in any event prior to shipping of the Products.
Delivery:
Any delivery date specified for delivery of the Products is approximate only. We shall not be liable for any delay in the delivery of the Products. We are not responsible for late delivery by the courier company. If You fail to take delivery of the Products or fail to give us adequate delivery instructions then, without prejudice to any other right or remedy available to us we may store the Products until actual delivery and charge You for the reasonable costs (including insurance) of storage.
Insurance and Returns:
Under the terms of law, a common carrier is liable to a recipient for the all damages and losses occurred during the transportation. Liquor Barn and its Principals cannot be responsible for any common carrier's misconduct, nondelivery, loss, etc. By the FTC rule we require to insure your shipment. The very affordable Route insurance is available at checkout point. While orders are always packed only in certified and approved by carriers package to prevent breakage only Route insurance will cover your package loss or damage.
Liquor Barn is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 30 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint. Please notice: Route Protection is for shipped product only. It doesn't cover shipping cost, local deliveries and pick up. The insurance option is enabled by default. You must disable this option before you checkout and make sure that is turned off. There is no procedure to refund insurance. Insurance coverage will be denied if claim is made outside of the established by insurer time frame.
Please always closely inspect the package upon delivery before you accept it. The clear evidence of any damage occurred before delivery, but not after delivery takes place will be required. Please notify delivery person of any damage and require him/her to document evidence of damage. To the extent permitted by law, unfortunately we are unable to provide a refund or exchange in respect of any Product ordered without clear evidence that the product was damaged during the transit. You agree to take all the risks if your package is damaged, not delivered, stolen, etc., if you decline to insure your order.
CAP* (Customer-Arranged Pickup) Delivery with your choice of courier or delivery company:
YOU ARE NOT OBLIGATED TO USE SHIPPING OR DELIVERY OPTIONS OFFERED ON THIS WEBSITE, OR THEY MIGHT NOT BE AVAILABLE FOR YOU. ALTERNATIVELY, YOU CAN USE YOUR OWN DELIVERY SERVICES FOR ANY ORDER meaning that you as the buyer will arrange a carrier of your choice to pick the goods up at the seller's premises. NOTICE: The liability for any damage or loss belongs to the buyer. CAP* can be arranged only from store in Vernon Hills, IL. We will not accept USPS, as the alcohol can't be send by mail. We will accept any express company, common or contract carrier that uses technology to facilitate the delivery of alcoholic liquor from licensed retail premises to consumers. If you arrange shipping for grain alcohol or any other liquor above 140 Proof/70% ABV., your shipping label must contain all proper wording and markers for hazardous/dangerous goods.
*WARNING: ALL ORDERS THAT ARE NOT PICKED-UP IN ALLOCATED PERIOD OF TIME WILL BE CANCELED. ALL PACKING AND HANDLING FEES ARE NOT REFUNDABLE.
Nothing contained in Illinois laws that prevents the possession and transportation of alcoholic liquor by the possessor for the personal use of the possessor, his family and guests. In many States an individual who is not a minor may transport into or out of the state a reasonable amount of alcoholic beverages for the exclusive purpose of the individual's private use or consumption, and nothing limits or applies to such private actions. It is sole responsibility of Consumers to check within their local regulation or ordinance that it does not prohibit such transportation including by consumer, courier, express company, private, contract or common carrier.
BUYER, HIS AGENT OR BROKER ACTING AS AN AGENT MAY ARRANGE CARRIER OR DELIVERY SERVICE OF THEIR CHOICE. BUYER OR HIS AGENT WILL BE SOLELY RESPONSIBLE FOR ALL LABELING, PICK UP OF THE ORDER FROM LICENSED PREMISES AND SHIPMENT OR TRANSPORTATION OF ALCOHOL. BUYER MUST ARRANGE PICK UP OF HIS ORDER IN 10 (TEN) BUSINESS DAYS FROM THE TIME AN ORDER STATUS IS CHANGED TO AVAILABLE FOR PICK UP.
Title and ownership:
THE F.O.B. TERMS DO NOT NEED TO BE USED, AND ARE NOT. IN ANY CIRCUMSTANCES WHERE TANGIBLE PERSONAL PROPERTY IS LOCATED IN ILLINOIS AT THE TIME OF ITS SALE (OR IS SUBSEQUENTLY PRODUCED IN ILLINOIS) THE SALE IS IN ILLINOIS, AND THE PLACE AT WHICH THE CONTRACT TO SELL IS NEGOTIATED AND EXECUTED AND THE PLACE AT WHICH TITLE TO THE PROPERTY PASSES TO THE PURCHASER ARE IMMATERIAL. THE PLACE AT WHICH THE PURCHASER RESIDES IS ALSO IMMATERIAL. IT LIKEWISE MAKES NO DIFFERENCE THAT THE PURCHASER IS A CARRIER WHEN THAT HAPPENS TO BE THE CASE. IT IS THE PRINCIPALS' RESPONSIBILITY TO DELIVER TANGIBLE PROPERTY WHEN THEY ARE OBLIGATED UNDER TERMS OF THEIR AGREEMENT WITH THE PURCHASER, TO MAKE PHYSICAL DELIVERY OF THE GOODS FROM A POINT IN ILLINOIS TO A POINT OUTSIDE ILLINOIS. OTHERWISE, IN ANY CIRCUMSTANCES WHERE COMMON CARRIER IS USED, OR THE PURCHASER ACTUALLY ARRANGES FOR THE COMMON CARRIER, OR PAYS THE CARRIER, THE PRINCIPALS RESPONSIBILITY ENDS AT THE TIME THE ORDER IS LOADED TO CARRIER'S VEHICLE. PURCHASER MUST AGREE TO TAKE FULL RESPONSIBILITY FOR ANY LOSS OCCURRED DURING THE TRANSPORTATION AND/OR DELIVERY. ANY PERSON OR AGENT OF PRIVATE CARRIER MUST PROVIDE A VALID FORM OF IDENTIFICATION THAT HE IS AT LEGAL AGE TO POSSESS AND TRANSPORT ALCOHOL. SIGNATURE OF SUCH PERSON OR AGENT IS REQUIRED AT THE TIME OF PICK-UP AN ORDER. WHEN ORDER IS ACCEPTED, PURCHASER OR HIS AGENT MUST SUBMIT PRINTABLE ELECTRONIC SHIPPING LABEL CODED AS ADULT SIGNATURE REQUIRED TO CUSTOMER SERVICE VIA E-MAIL IN ALL INSTANCES WHEN COMMON CARRIER IS USED. ANY PERSON WHO PICKS-UP THE ORDER AS AN EMPLOYEE OF A PRIVATE CARRIER OR DELIVERY COMPANY MUST PROVIDE VALID ID AND A COPY OF ORDER INVOICE BEFORE HE CAN PICK-UP THE ORDER. IT IS SOLE CARRIER OR DELIVERY COMPANY RESPONSIBILITY TO VERIFY UPON DELIVERY THAT PURCHASER IS AT LEGAL AGE TO RECEIVE ALCOHOL. PURCHASER MUST ARRANGE ALL PICK-UP SERVICES BY CARRIER OR DELIVERY COMPANY IN THE PERIOD OF TEN (10) BUSINESS DAYS AFTER PURCHASER IS NOTIFIED THAT HIS ORDER IS ACCEPTED AND ORDER STATUS CHANGES TO "AWAITING PICK UP". ALL ORDERS THAT ARE NOT PICKED-UP IN ALLOCATED PERIOD OF TIME WILL BE CANCELED. ALL PACKING AND HANDLING FEES ARE NOT REFUNDABLE.
LOCAL DELIVERY* (Minimum Order $50.00)
ORDERS WILL BE ACCEPTED ONLY FOR LOCAL DELIVERY BY PRINCIPAL'S EMPLOYEE OR AGENT THROUGH THIS AUTOMATED SERVICE. ALL LOCAL DELIVERY ORDERS ARE SUBJECT TO VERIFICATION, NO EXCEPTIONS. AS SOON, AS BUYER IS VERIFIED HE/SHE WILL BE ADDED TO VERIFIED CUSTOMERS GROUP AND ALL SENSITIVE DATA RECEIVED FROM BUYER WILL BE DESTROYED IMMEDIATELY.
ALL ORDERS PLACED BEFORE 2:00 PM WILL BE DELIVERED THE SAME DAY, AND ORDERS PLACED AFTER 2:00 PM WILL BE DELIVERED NEXT DAY IF ALL ITEMS ARE IN STOCK IN THE VERNON HILLS STORE. NO WEEKEND DELIVERIES.
* Serving local area 60090 and 60061 only.
* CURBSIDE PICK UP IS AVAILABLE 9AM-5PM. AFTER 5PM WALK IN AND PICK UP AT FRONT DESK ONLY.
PICK UP IN-PERSON FROM THE STORE
Pick up from Principals' Stores : You can use the automated Service of the Website and place an order for pick up at Principals' stores. Please allow at least 24 hours for your order to be processed. You will be contacted via email when your order is ready for pick up. Please have printed copy of invoice and valid ID ready when you or your assigned agent come to pick up the order.
To place an order using Order Pickup:
- Place an Order for pick up by adding item(s) to the shopping cart and select quantity (if applicable).
- Use a store address as the "shipping to" address to retrieve in store pickup option.
- Proceed to checkout and submit order.
- If selected store doesn’t have the item available you will be notified by email provided by you, and unavailable item may be substituted or excluded from the order.
- Wait until you receive a pickup notification email before you go to the store to pick up your item. (This is a separate e-mail from your order confirmation.)
- Visit pickup location personally in the Customer Service section of the store or assign an agent/carrier to get your item(s).
- Age verification is required to pickup the order. Bring valid ID and copy of order invoice to the pick-up location.
- We'll hold your items in the store for 5 business days (After 5 business days order will be canceled with refund. Restocking fee will apply.)
You can arrange a courier, express company or common carrier to pick-up and deliver your order to you. Principals will not be liable for any damaged or missed/not delivered packages.
Please Notice: Your order may not exceed 150 lbs. for home delivery service. Records for all orders of 20 gallons of alcoholic liquor or more will be kept by Principal and provided to the Commission per request as required by law.
RETURN POLICY*
Return policy: Should you need to return an item for any reason, please initiate return through Service and contact Customer Service department for specific instructions on returning your product within 14 days of your purchase. Any packages returned to us not due to Principal's fault are subject to restocking fee. All shipping charges are not refundable if a package returned not due to Principal's fault. Returns will be credited to the initial payment method. Returned items must be returned in unopened and salable condition.
Cancellation: If your order is accepted, but is not packed, then cancellation can be processed immediately. However, if your order has already prepared for delivery then all cancellation fee will apply.
If you personally purchased products in one of Principal's store, please return it with receipt of purchase to the same store for return processing within 14 (fourteen) days from purchase.
* Inapplicable to any international shipment.
Last Revisit August 1, 2021
