DELIVERY POLICY

Order Processing: The automated interactive computer service and electronic communication service of TheLiquorBarn.com website will transmit your order to its Principals for review, acceptance and ultimate fulfillment. When your order is transmitted to Principal for acceptance, the unique order number will be assigned. Principal will review your order and if accepted, and all items are available, Principal will attempt to prepare your order for delivery in no less than 48 hours. If the items you ordered are not available, customer service department will contact you only after department receives information from Wholesale Dealer on availability of the product ordered. If you need to change your order for any reason, please contact customer service department as soon as possible. When you personally purchased any product in any Principal's store and would like you purchased merchandises being shipped or delivered with a courier, express company or common carrier, please contact manager on the premises for details. 

DELIVERY WITH COURIER, EXPRESS COMPANY, PRIVATE, CONTRACT OR COMMON CARRIER

The automated interactive computer service and electronic communication service of TheLiquorBarn.com website will collect Delivery charges when applicable and when available. Interactive service is not able to arrange any delivery (shipping) services.

Please note: Principals do not provide any delivery of any alcoholic liquor and only fulfill your order and prepare it for pick-up or delivery. If an order cannot be fulfilled for any reason, customer service department will attempt to contact you via e-mail or phone. Shipments may be delayed due to weather conditions, courier, express company or common carrier availability, etc. Available shipping options are displayed during ordering process.  Delivery time is the time from a courier, express company or common carrier picks-up the order and delivered to the recipient. All orders with express delivery service, all orders where billing address is different from shipping address, or in any some other situation determined by fraud and illegal underage purchasing prevention department are subject to additional verification, no exceptions. Delivery service depends on your remoteness from shipping location and normally takes from 1 to 5 business days. Tracking number will be e-mailed after shipping label is available, but may not guaranty the package is actually picked-up. ORDER IS CONSIDERED SHIPPED ONLY WHEN PICKED-UP BY DELIVERY COMPANY.

Order Tracking: You can access tracking information by logging into your account. 

Delivery options: Orders will be delivered with a courier, express company or common carrier. Alcohol cannot be delivered to P.O. Box, APO/FPO addresses or any UPS/FedEx store or Postal Service. 

Delivery rates: The automated Service will calculate all delivery rates based on weight and dimensions of you order. Any unusual shape bottles, gift sets, 1.75L bottles and items with special packaging may not be available for delivery or may incur additional fees. All orders will be delivered only to a physical address where an individual at least 21 years old can sign for the package during regular business hours. Alcoholic liquors can be delivered to a place of business or residence. Some collectible, rare, allocated or discontinued items cannot be replaced if an accident should happen. 

Insurance: Under the terms of law, a courier, express company or common carrier are liable for the all damages occurred during the transportation. You may desire to insure your shipment in addition to carriers’ liability and this insurance is available to most destinations. Principal will pack your order only in certified and approved corrugated cardboard boxes with corrugated cardboard inserts or separators and bubbled wraps or Styrofoam peanuts to prevent breakage. 

Principals are not and may not be responsible for any damage occurred during the transportation.  

Please contact customer service and indicate if you would like your order insured. It is sole your responsibility to inspect package upon delivery for any damage.  If content in the package arrives damaged, please inform customer service immediately. Clear evidence of damage including all boxes, bottles, etc. will be required to initiate investigation.  

International Shipping: Automates Service is unable to arrange any International shipments

Delivery with your courier or delivery company

Nothing contained in Illinois laws that prevents the possession and transportation of alcoholic liquor by the possessor for the personal use of the possessor, his family and guests. In most States an individual who is not a minor may transport into or out of the state a reasonable amount of alcoholic beverages for the exclusive purpose of the individual's private use or consumption, and nothing limits or applies to such private actions. It is sole responsibility of Consumers to check with their local regulation or ordinance if it does not prohibit such transportation including by consumer, courier, express company, private, contract or common carrier. 

CONSUMER, HIS AGENT OR BROKER ACTING AS AN AGENT MAY ARRANGE HIS OWN CARRIER OR DELIVERY SERVICE. CONSUMER OR HIS AGENT WILL BE SOLELY RESPONSIBLE FOR ALL LABELING, PICK-UP OF THE ORDER FROM OUR LICENSED PREMISES AND SHIPMENT OR TRANSPORTATION OF ALCOHOL.

OWNERSHIP OF ALL ALCOHOLIC LIQUORS IS TRANSFERRED TO PURCHASER IN PRINCIPAL"S LICENSED PREMISES IN ILLINOIS AT THE TIME THE ORDER IS ACCEPTED BY PRINCIPAL AND SALE TRANSACTION IS COMPLETED. PURCHASER MUST AGREE TO TAKE FULL RESPONSIBILITY FOR ANY LOSS OCCURRED DURING THE TRANSPORTATION AND/OR DELIVERY. ANY PERSON OR AGENT OF PRIVATE CARRIER MUST PROVIDE A VALID FORM OF IDENTIFICATION THAT HE IS AT LEGAL AGE TO POSSESS AND TRANSPORT ALCOHOL. SIGNATURE OF SUCH PERSON OR AGENT IS REQUIRED AT THE TIME OF PICK-UP AN ORDER. WHEN ORDER IS ACCEPTED, PURCHASER OR HIS AGENT MUST SUBMIT PRINTABLE ELECTRONIC SHIPPING LABEL CODED AS ADULT SIGNATURE REQUIRED TO CUSTOMER SERVICE VIA E-MAIL IN ALL INSTANCES WHEN COMMON CARRIER IS USED. ANY PERSON WHO PICKS-UP THE ORDER AS AN EMPLOYEE OF A PRIVATE CARRIER OR DELIVERY COMPANY MUST PROVIDE VALID ID AND A COPY OF ORDER INVOICE BEFORE HE CAN PICK-UP THE ORDER. IT IS SOLE CARRIER OR DELIVERY COMPANY RESPONSIBILITY TO VERIFY UPON DELIVERY THAT PURCHASER IS AT LEGAL AGE TO RECEIVE ALCOHOL. PURCHASER MUST ARRANGE ALL PICK-UP SERVICES BY CARRIER OR DELIVERY COMPANY IN THE PERIOD OF FIVE (5) BUSINESS DAYS AFTER PURCHASER IS NOTIFIED THAT HIS ORDER IS ACCEPTED AND ORDER STATUS CHANGES TO "AWAITING PICK UP". ALL ORDERS THAT ARE NOT PICKED-UP IN ALLOCATED PERIOD OF TIME WILL BE CANCELED AND RESTOCKING FEES WILL APPLY.

 

ABSOLUTELY NO ORDERS WILL BE ACCEPTED FOR LOCAL DELIVERY BY PRINCIPAL'S EMPLOYEE OR AGENT THROUGH AUTOMATED SERVICE.

PICK-UP FROM STORE

Pickup from Principal's Store : You can use the automated Service of the Website and place an order for pick-up at Principal's store. Please allow at least 24 hours for your order to be processed. You will be contacted via email when your order is ready for pick-up. Please have printed copy of invoice and valid ID ready when you or your assigned agent come to pick-up the order.

To place an order using Order Pickup:

  1. Place an Order for pick up by adding item(s) to the shopping cart and select quantity (if applicable).
  2. Use a store address as the "shipping to" address to retrieve in store pickup option.
  1. Proceed to checkout and submit order.
  •  If selected store doesn’t have the item available you will be notified by email provided by you, and unavailable item may be substituted or excluded from the order.
  1. Wait until you receive a pickup notification email before you go to the store to pick up your item. (This is a separate e-mail from your order confirmation.)
  2. Visit pickup location personally in the Customer Service section of the store or assign an agent/carrier to get your item(s).
  •  Age verification is required to pickup the order. Bring valid ID and copy of order invoice to the pick-up location.
  •  We'll hold your items in the store for 5 business days (After 5 business days order will be canceled with refund. Restocking fee will apply.)

You can arrange a courier, express company or common carrier to pick-up and deliver your order to you. Principals will not be liable for any damaged or missed/not delivered packages.


WARNING: ALL ALCOHOLIC LIQUORS ARE NOT FOR RESALE IN ANY FORM EXCEPT AS PERMITTED BY LAW.  

Please Note:  Your order may not exceed 150 lbs. Records for all orders of 20 gallons of alcoholic liquor or more will be kept by Principal and provided to the Commission per request as required by law.  

 

RETURN POLICY

Return policy: Should you need to return an item for any reason, please initiate return through Service and contact Customer Service department for specific instructions on returning your product within 14 days of your purchase. Any packages returned to us not due to Principal's fault are subject to restocking fee. All shipping charges are not refundable if a package returned not due to Principal's fault. Returns will be credited to the initial payment method. Returned items must be returned in unopened and salable condition.

Cancellation: If your order is accepted, but is not packed, then cancellation can be processed immediately. However, if your order has already prepared for delivery than all cancellation fee will apply.

If you personally purchased products in one of Principal's store, please return it with receipt of purchase to the same store for return processing.

Last Revisit June 22, 2017