Loading... Please wait...

Shipping & Returns

DELIVERY/SHIPPING POLICY

Order Processing: You will be notified by email that we received your order and individual number automatically will be assigned to your order. If we accept your order and all items you ordered are in-stock, we will attempt to prepare your order for shipping in the next 48 hours. If the items you ordered are out of stock, we will contact you after we receive availability of product information from appropriate wholesale distributor. Tracking number will be assigned to your order and sent to email provided in your order by our automated system and express, common or contract carrier. Our packing department operates Monday through Friday from 9:00 am to 5:00 pm. If you need to change your order for any reason, please contact customer service as soon as possible.

SHIPPING WITH COMMON CARRIER

Shipping for delivery with common carrier: In compliance with local, state and federal laws alcoholic liquor will be shipped only with common carrier such as FedEx, UPS or any other company that uses technology to facilitate the delivery of alcoholic liquor from licensed retail premises to consumers. Effective August 2016 State of Illinois classifies USPS as common carrier permitted to transport and deliver alcohol to consumers, however, this option needs to be explored more closely and at this time is not available. If an order cannot be fulfilled for any reason we will attempt to contact you via e-mail or phone. Shipments may also be delayed due to weather conditions. Available shipping options are Ground Home Delivery, 2-Day, and Overnight Express. 2-Day and Overnight services are sole the time from express carrier picked up the order from our facility and delivered to the recipient. All orders with overnight and 2-day delivery service selected may be subject to additional verification. There are no express deliveries on weekends and any weekend delivery requests will be subject to additional charges. Ground delivery service depends on your remoteness from our stores and normally may take from 1 to 5 business days. UPS or FedEx tracking numbers will be automatically e-mailed after shipping label is created, but may not guaranty the package is actually shipped. ORDER IS CONSIDERED AS SHIPPED ONLY AFTER EXPRESS, COMMON OR CONTRACT CARRIER SCANS AND PICKS-UP YOUR ORDER IN OUR FACILITY. If you have any questions regarding shipping and delivery, please contact our customer service. Order Tracking: When a shipment is generated the tracking information if available, will automatically be generated and uploaded to your order information. You can access this information by logging into your account at with Website and clicking on the order history. Available shipping options: We can ship with ground and express services provided by various express, common and contract carriers. Alcohol cannot be shipped or delivered to P.O. Boxes or APO/FPO addresses or any UPS/FedEx stores where alcohol is not permitted in premises. Shipping rates: The Website will automatically calculate all shipping rates provided by express, common or contract carriers. Shipping rates are based on the weight and dimensions of your order. Any unusual shape bottles, gift sets, 1.75L bottles and items with special packaging may be not available for shipping or may incur additional fees. Delivery of all packages containing alcohol can only be made to an address where an individual at least 21 years old can sign for the shipment during regular business hours. In general we do not ship Beer due to its wide availability and low prices. Alcoholic liquor can be shipped to a place of business or residence. Some collectible, rare, allocated or discontinued items cannot be replaced if an accident should happen. Shipping Insurance: Under the terms of sale, the express, common or contract carrier is liable for the damage during the transportation. You may desire to insure your shipment in addition to carriers’ liability and this insurance is available to most destinations. Generally, it is a charge of $.70 per $100 after the first $100. We will pack your order only in certified and approved by express, common or contract carrier corrugated cardboard boxes with corrugated cardboard inserts or separators and bubbled wraps or Styrofoam peanuts to prevent breakage.  Liquor Barn is not and may not be responsible for any damage occurred during the transportation by express, common or contract carrier.  Please contact our customer service and indicate if you would like your order insured. We will secure the coverage on your behalf. It is sole recipient responsibility to inspect package upon delivery for any damage.  If content in the package arrives damaged, please inform us of the damage immediately. Clear evidence of damage including all boxes, bottles, etc. will be required to initiate investigation.  

*International Shipping:

*Due to various, but beyond ours circumstances we do not arrange any International shipments. Consumers in EU and some other countries may at their own risk use forwarding services like MyUS.com or similar to ship small amounts of alcohol for personal use or consumption. We are not in any way may be responsible, affiliated or advertise such service and consumers must read thoroughly all their Terms & Conditions or disclaimers before placing any such order through our Website as certain restrictions may apply.  

**

WE ARRANGE SHIPMENTS WITH COMMON CARRIERS FOR DELIVERY TO CONSUMERS IN ANOTHER STATES FOR ORDERS OF ALCOHOLIC LIQUOR ACCEPTED FROM LICENSED WITHIN THIS STATE BROKERS WHOSE LICENSE IS NOT ENTITLE THE HOLDER TO BUY OR SELL ANY ALCOHOLIC LIQUORS FOR HIS OWN ACCOUNT OR TAKE OR DELIVER TITLE TO SUCH ALCOHOLIC LIQUOR. IT IS THE SOLE BROKER'S RESPONSIBILITY TO CARRY AND MAINTAIN VALID LICENSE IN THIS STATE.

***

Purchaser or his agent may arrange his own carrier or delivery service at his own risk. Purchaser or his agent will be solely responsible for all pick-up of the order from our licensed facility and shipment of alcohol. Ownership of all items purchased will be transferred to Purchaser in our licensed facility and at the time the order is accepted. Purchaser must agree to take full responsibility for any loss occurred during the transportation and/or delivery. Carrier or Delivery Company must be licensed to transport and deliver alcohol to consumers. Purchaser or his agent must submit printable electronic shipping label clearly marked as "contains alcohol" to our packing facility via e-mail. Any person who picks-up the order as a Carrier or Delivery Company must provide valid ID and a copy of order invoice during pick-up. It is sole Carrier or Delivery Company responsibility to verify upon delivery that purchaser is at legal age to receive alcohol. Purchaser must arrange all pick-up services by carrier or Delivery Company in the period of five (5) business days after purchaser is notified that his order is accepted. All orders that are not picked-up in allocated period of time will be canceled and restocking fees will apply.

 

DELIVERY BY OUR SERVICE

Expected soon

 

IN STORE PICK-UP 

Pickup In Our Store : You can use the Website to place an order for pick-up at Liquor Barn stores. Please allow at least 24 hours for your order to be processed. You will be contacted via email when your order is ready for pick-up.

WARNING: IN COMPLIANCE WITH APPLICABLE LOCAL, STATE AND FEDERAL REGULATIONS LIQUOR BARN WILL SELL ALCOHOLIC LIQUORS OR ACCEPT ORDERS FOR ALCOHOLIC LIQUOR FROM EITHER CONSUMERS OR BROKERS AND ARRANGE FOR SHIPMENT OR DELIVERY TO CONSUMERS FOR PERSONAL USE OR CONSUMPTION ONLY AND NOT FOR RESALE IN ANY FORM EXCEPT AS PERMITTED BY STATE LAW.  

DUE TO “SOLE AND UNLIMITED” DISCRETION OF COMMON CARRIERS, UPS AND FEDEX, ALCOHOL IS NOT ACCEPTED FOR DELIVERY TO CONSUMERS IN SOME STATES SO WEBSITE IS NOT SETUP TO ARRANGE SHIPMENTS OR DELIVERY IN THESE STATES WITH THESE COMMON CARRIERS AND YOU WILL NEED TO SELECT ALTERNATIVE DELIVERY LOCATIONS OR SERVICES.

Please make sure that your order does not exceed 150 lbs. Records for all orders of 20 gallons of alcoholic liquor or more will be kept and provided to the Commission per request as required by State law.  

Liquor Barn will arrange shipment or delivery on behalf of consumer, his agent or broker to an address specified by consumer, provided that Liquor Barn in its sole judgment believes that such shipment will not subject Liquor Barn to the risk of any sort of legal action or other harm. Liquor Barn is not responsible for inclement weather throughout the shipping process, extreme heat or cold that may damage the products. Non-Illinois residents are responsible for determining if their state law permits purchases of certain alcoholic beverages.

 

RETURN POLICY

Return policy: Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact our Customer Service department for specific instructions on returning your product within 14 days of your purchase. Products returned not due to Liquor Barn's fault will be subject to restocking fee and return shipment to us. Returns will be credited to the initial payment method. Returned items must be returned in saleable and unopened condition. Return a product: If your product was shipped you may initiate return through Website or contact our Customer Service for specific instructions on returning your product. You will be responsible for shipping charges for the returning items, unless the wrong product was shipped in error by Liquor Barn. Wines older than 5 years are not returnable, nor does Liquor Barn guarantee any of these wines.

Cancel an order: If your product is not packed and shipped, then an order cancellation can be processed immediately. However, if your order has already been packed or shipped than all cancellation fee may apply.

If you purchased products in one of our brick-and-mortar store, please return it with receipt of purchase to the store for return processing.

Last Revisit January 12, 2017



Categories

Recent Updates

Newsletter


Connect with us FacebookTwitterRSS
   PayPal Acceptance Mark